Why am I unable to use my debit card at ATM/POS?

We are really sorry for the inconvenience caused. That can happen at times, due to various reasons.

Please perform the following checks to understand the possible reason:

1) Look for any physical damage on your Debit Card, such as scratches and cracks on the magnetic strip or the chip.

2) Check the error message that appeared at the ATM or at the POS machine screen, and take the necessary steps. For example, if the error message is 'Network Connectivity Failure', then please try again. If it is 'Invalid PIN' or 'Invalid Authentication', try again with the correct PIN. If you do not remember your PIN, you can reset your PIN and try again. 

3) Check if your card is temporarily blocked. If yes, then please click on the button below to activate now and/ or reset the debit card PIN.

4) Click here and select your Debit Card type to know your daily transaction (amount) limit.

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